Sales Department

Senior Sales Executive

  • organising sales visits
  • demonstrating and presenting products
  • establishing new business
  • maintaining accurate records
  • attending trade exhibitions, conferences and meetings
  • reviewing sales performance
  • negotiating contracts and packages
  • aiming to achieve monthly or annual targets.

Sales Representative

  • Customer Service Skills: The customer is always right. You will need to be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
  • Communication Skills: You will need to speak to customers about a product’s different features, and answer any questions they might have.
  • Flexibility: You might have to work long hours, nights or weekends.
  • Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.

Marketing Department

Marketing Executive

  • overseeing and developing marketing campaigns
  • conducting research and analysing data to identify and define audiences
  • devising and presenting ideas and strategies
  • promotional activities
  • compiling and distributing financial and statistical information
  • writing and proofreading creative copy
  • maintaining websites and looking at data analytics
  • organising events and product exhibitions
  • updating databases and using a customer relationship management (CRM) system
  • coordinating internal marketing and an organisation’s culture
  • monitoring performance
  • managing campaigns on social media.

Marketing Representative

  • Plan and complete field marketing campaigns after conducting preliminary research
  • Develop robust knowledge of all product lines/services
  • Produce various literature, signage, merchandise, and other materials to be used at field marketing events
  • Maintain relationships with third-party vendors and venues
  • Negotiate with retailers and other third-party partners on promotional display and merchandise placement
  • Promote business expansion opportunities to retailers and other merchants through successful field marketing programs
  • Attend relevant trade shows and events
  • Monitor industry trends and competitor activities
  • Manage social media activity surrounding field marketing campaigns
  • Track expenses in an organized fashion
  • Report weekly/monthly on the status of field marketing activities
  • Document and share lead/customer intelligence with sales team.

Administration Department

Voice/Non-Voice

  • The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
  • He/She must show the willingness to learn new things every time and then.
  • Must discuss every matter with its supervisor or team leader to get any issue sorted
  • Giving a resolution to the customers or clients should be the whole and sole responsibility.
  • Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
  • Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
  • Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Tech Support

IT Tech Support

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues; recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems; recommending changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed.